Privacy Policy

1. Who we are

The Business Hub platform (thebusinesshub.com) is operated by Migrate Business Services Company in Amman, Jordan ("we", "us"). This policy explains what personal information we collect when you use the website and our services, why we collect it, who we share it with and the choices you have.

2. Information we collect

Account details: your name, email address, phone number, password (stored only in encrypted, hashed form), company name and job title.

Verification documents: the ID or company documents you upload so the Hub team can approve your account, and tax exemption or Development Zone certificates if you ask to be billed at 0% tax.

Bookings and billing: your memberships, meeting room and office bookings, leases, invoices, wallet balance and transactions, and the payment receipts you upload.

Corporate Mall: the offers, requests, quotations, agreements, invoices and messages you exchange with other members.

Messages to us: what you send through the contact form, the support chat, the Bayan help assistant or WhatsApp.

Technical information: a sign-in cookie that keeps you logged in, and standard server logs (such as IP address, browser type and time of request) used for security and troubleshooting. We do not use advertising or third-party tracking cookies.

3. How we use your information

To create and manage your account, verify your identity and phone number, and approve membership.

To provide what you book: workspaces, meeting rooms, offices, business services and Corporate Mall deals.

To issue invoices, record payments, keep accounting records and meet our tax and legal obligations in Jordan.

To send you service messages, such as booking confirmations, invoices, password resets and verification codes, by email or WhatsApp.

To answer your questions and provide support, and to keep the platform secure and prevent misuse.

We do not sell your personal information, and we do not use it for advertising by third parties.

4. Who we share it with

We share personal information only with service providers that help us run the platform, and only what each one needs:

Amazon Web Services: hosts the website, database and file storage, and sends our emails.

Meta (WhatsApp Business): delivers verification codes and messages to your phone number.

Intuit QuickBooks: our accounting system. When an invoice or payment is recorded, the billing details on it (your name or company, contact email, the items, amounts and tax) are sent to our QuickBooks company.

Anthropic: powers the Bayan help assistant. Bayan only answers general questions about our services; what you type in the chat is sent to Anthropic to produce a reply. Bayan has no access to your account, invoices or accounting data. Please do not share sensitive details in the chat.

Payment providers and banks: process card, CliQ, MEPS and bank transfer payments and withdrawals.

Other members: in the Corporate Mall, the member you are dealing with sees the details needed for that deal, such as your name, company and the quotation. Your display name, company name, profile picture, sector and city can appear in the member directory; contact us if you do not want to be listed.

Authorities: when the law requires it, for example for tax purposes or a valid legal request.

5. Accounting data from QuickBooks

Our platform connects to The Business Hub's own QuickBooks Online company so that our finance team can issue invoices and record payments. Data from QuickBooks is used only for The Business Hub's own accounting and to show you your invoices. It is never sold, shared with other customers, or used to train AI models. Only authorised Hub staff can connect or disconnect QuickBooks, and the connection tokens are stored encrypted.

6. How we protect it

All traffic to the website is encrypted with HTTPS. Passwords are stored hashed, and secret keys are kept in a secrets manager rather than in our code. Access to member information inside the platform is limited to Hub staff who need it for their role, and sensitive admin actions are logged.

No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.

7. How long we keep it

We keep your account information while your account is open. Invoices, payments and other accounting records are kept for as long as Jordanian tax and accounting law requires, even after an account is closed. Other information is deleted or anonymised when it is no longer needed.

8. Your choices and rights

You can view and update most of your details from your profile. You can also ask us for a copy of your personal information, ask us to correct it, or ask us to delete your account. We will respond within a reasonable time, subject to the records we must keep by law.

You can stop non-essential messages at any time. Service messages about your bookings, invoices and account security will still be sent while your account is open.

9. Where your information is stored

Our servers are hosted by Amazon Web Services in the United States, and some of the providers listed above process information in other countries. We use them only under their standard data protection terms.

10. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated. If we make a significant change, we will let members know.